Need Help ?
Browse our Frequently Asked Questions below — chances are your answer is already there.
Can't find what you're looking for ? Drop us a message and we'll get back to you shortly.
Account & Orders
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To purchase products, we recommend that you create an account. It offers you additional comfort, in particular for storing and easily accessing your purchase history, download links, and invoices.
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Log into your account and go to the Orders section.
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An invoice is automatically emailed to you after every purchase. If you didn't receive it, check your spam folder. It's also available under My Account > Order Status > Download Invoice.
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You can add your business details directly from your account. After placing an order, go to My Account > Order Status > Business Details, where you'll find an option to enter your company name and VAT number. Once submitted, this information is saved to your profile and used to help you generate an updated invoice.
If you need help, contact us at the following e-mail address: support@6tm-magazine.com. -
Emails are sent automatically. Make sure your email address is correct and check your spam and trash folders.
If you still can't find it, contact us at the following e-mail address: support@6tm-magazine.com.
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Your download links are available in your confirmation email and at any time by going to My Account > Order Status > Download Files.
If you're still having trouble, contact us at the following e-mail address: support@6tm-magazine.com.
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No. Purchases are tied to the account that made the original transaction and can't be transferred.
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There's no download limit. Your links remain accessible from your account for as long as it's active.
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To purchase products, we recommend that you create an account. It offers you additional comfort, in particular for storing and easily accessing your purchase history, download links, and invoices.
-
An invoice is automatically emailed to you after every purchase. If you didn't receive it, check your spam folder. It's also available under My Account > Order Status > Download Invoice.
-
Emails are sent automatically. Make sure your email address is correct and check your spam and trash folders.
If you still can't find it, contact us at the following e-mail address: support@6tm-magazine.com.
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No. Purchases are tied to the account that made the original transaction and can't be transferred.
-
Log into your account and go to the Orders section.
-
You can add your business details directly from your account. After placing an order, go to My Account > Order Status > Business Details, where you'll find an option to enter your company name and VAT number. Once submitted, this information is saved to your profile and used to help you generate an updated invoice.
If you need help, contact us at the following e-mail address: support@6tm-magazine.com. -
Your download links are available in your confirmation email and at any time by going to My Account > Order Status > Download Files.
If you're still having trouble, contact us at the following e-mail address: support@6tm-magazine.com.
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There's no download limit. Your links remain accessible from your account for as long as it's active.
Payments & Discounts
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We accept credit card payments, PayPal, Apple Pay, and Shop Pay. Bank transfers are not supported.
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All prices are set in EUR and displayed in your local currency. If it hasn't switched automatically, you can change it using the currency selector in the top-right corner of the header. The amount charged may vary depending on the exchange rate between your local currency and the EUR.
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No. Once payment is completed, the order can't be canceled. Please review your cart carefully before checking out.
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No, we don't offer monthly or annual subscriptions, and we have no plans to introduce them in the near future.
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This is usually due to a restriction imposed by your bank. Contact your bank directly to find out the reason and resolve it.
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Listed prices are final, but taxes or currency conversion fees may apply depending on your location. These are calculated at checkout.
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Yes. We may offer discounts to students, non-profit organizations, NGOs, and cultural projects. Commercial entities and for-profit projects are not eligible.
Students must provide valid proof of enrollment (current student ID, enrollment certificate, or verified student email). Non-profits must demonstrate their status and cultural purpose with official documentation.
To apply, please contact us at the following e-mail address: support@6tm-magazine.com.
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Enter your code in the designated field at checkout and click Apply. Please note that once a discount code has been used, it is considered redeemed and cannot be used again.
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No, only one code can be applied per order. Pick the one that gives you the best deal.
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Make sure the code hasn't expired and that your order meets the promotion's terms.
If it still doesn't work, please contact us at the following e-mail address: support@6tm-magazine.com.
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We accept credit card payments, PayPal, Apple Pay, and Shop Pay. Bank transfers are not supported.
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No. Once payment is completed, the order can't be canceled. Please review your cart carefully before checking out.
-
This is usually due to a restriction imposed by your bank. Contact your bank directly to find out the reason and resolve it.
-
Yes. We may offer discounts to students, non-profit organizations, NGOs, and cultural projects. Commercial entities and for-profit projects are not eligible.
Students must provide valid proof of enrollment (current student ID, enrollment certificate, or verified student email). Non-profits must demonstrate their status and cultural purpose with official documentation.
To apply, please contact us at the following e-mail address: support@6tm-magazine.com.
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No, only one code can be applied per order. Pick the one that gives you the best deal.
-
All prices are set in EUR and displayed in your local currency. If it hasn't switched automatically, you can change it using the currency selector in the top-right corner of the header. The amount charged may vary depending on the exchange rate between your local currency and the EUR.
-
No, we don't offer monthly or annual subscriptions, and we have no plans to introduce them in the near future.
-
Listed prices are final, but taxes or currency conversion fees may apply depending on your location. These are calculated at checkout.
-
Enter your code in the designated field at checkout and click Apply. Please note that once a discount code has been used, it is considered redeemed and cannot be used again.
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Make sure the code hasn't expired and that your order meets the promotion's terms.
If it still doesn't work, please contact us at the following e-mail address: support@6tm-magazine.com.
Refunds & Returns
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Digital products are generally non-refundable once downloaded. However, if a product is proven defective, report it and we'll offer a replacement, an update, or a refund.
For more information about our Refund Policy, please refer to our Terms of Use (Section 5).
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No, exchanges aren't supported. If you want a different product, you'll need to purchase it separately. If a product is proven defective, report it and we'll offer a replacement, an update, or a refund.
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Digital products are generally non-refundable once downloaded. However, if a product is proven defective, report it and we'll offer a replacement, an update, or a refund.
For more information about our Refund Policy, please refer to our Terms of Use (Section 5).
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No, exchanges aren't supported. If you want a different product, you'll need to purchase it separately. If a product is proven defective, report it and we'll offer a replacement, an update, or a refund.
Products & Licenses
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Try downloading with a different browser and make sure your connection stays stable throughout (avoid letting your computer go to sleep).
If the issue continues, please contact us at the following e-mail address: support@6tm-magazine.com.
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Please contact us at the following e-mail address: support@6tm-magazine.com and describe what's happening — we'll sort it out.
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Visit our Licenses page for a full breakdown of permitted uses and restrictions for each license type.
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Yes, as long as you follow the licensing terms. Check our Licenses page for full details.
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Direct upgrades aren't available, but you can purchase an additional license for the same product.
If you need help finding the right option, contact us at the following e-mail address: support@6tm-magazine.com.
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No, trial versions aren't available for any of our products.
For more information, please refer to our Terms of Use (Section 7).
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Try downloading with a different browser and make sure your connection stays stable throughout (avoid letting your computer go to sleep).
If the issue continues, please contact us at the following e-mail address: support@6tm-magazine.com.
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Visit our Licenses page for a full breakdown of permitted uses and restrictions for each license type.
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Direct upgrades aren't available, but you can purchase an additional license for the same product.
If you need help finding the right option, contact us at the following e-mail address: support@6tm-magazine.com.
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Please contact us at the following e-mail address: support@6tm-magazine.com and describe what's happening — we'll sort it out.
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Yes, as long as you follow the licensing terms. Check our Licenses page for full details.
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No, trial versions aren't available for any of our products.
For more information, please refer to our Terms of Use (Section 7).
Other
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Visit our Start Selling page for everything you need to know about opening your own shop.
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Please contact us at the following e-mail address: support@6tm-magazine.com and describe what's happening — our team will get back to you as soon as possible.
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Visit our Start Selling page for everything you need to know about opening your own shop.
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Please contact us at the following e-mail address: support@6tm-magazine.com and describe what's happening — our team will get back to you as soon as possible.